Privacy Policy
Effective Date: Last updated on January 01, 2026
At Ghar Seva, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you use our mobile application and services.
Ghar Seva operates as a service marketplace connecting users with independent service providers
for home-based services.
⚠️ Important Disclaimer:
This platform only connects customers with independent service providers. All services are performed by
individual providers who are solely responsible for maintaining required licenses, documents, permissions,
quality, and compliance with applicable laws.
1. Information We Collect
a. Personal Information
- Name and contact details (email address, phone number).
- Profile information (such as profile photo).
- Location Data: Address and precise location to connect you with nearby service
providers.
b. Service Information
- Booking history and service preferences.
- Reviews and ratings provided by users.
c. Identity & Verification Information (KYC)
- Government-issued identification (such as Aadhar, PAN, or Driver’s License) for identity verification.
- Proof of address and other compliance documents (where applicable).
d. Device & Log Information
- Device model, operating system, IP address, and unique device identifiers (Advertising ID).
- App usage logs and crash reports to improve performance.
2. How We Use Your Information
- To process service bookings and connect users with service providers.
- To verify user and provider identities and ensure platform safety.
- To process payments and generate transaction receipts.
- To improve app functionality and user experience.
- To display personalized advertisements and promotional content.
- To send service updates, security alerts, and support messages.
3. Sharing of Information
-
Service Providers: User contact details and service address are shared
with assigned technicians only to complete the service.
-
Payment Processing: Payments are securely processed through third-party
payment gateways such as Razorpay. We do not store card, UPI, or banking details.
-
Legal Obligations: Information may be disclosed if required by law or
to protect user safety and platform integrity.
-
Advertising Partners: We may share aggregated or anonymized data with third-party
advertising networks (such as Google AdMob) to serve relevant ads.
4. Data Security
We implement appropriate technical and organizational security measures to protect your data.
However, no electronic transmission or storage system is completely secure.
5. User Rights
- Access and update personal information within the app.
- Request account deletion and data removal.
- Opt-out of promotional communications.
6. Refunds and Cancellations
Refunds, where applicable, are processed based on the service provider’s cancellation policy.
Eligible refunds will be initiated to the original payment method via Razorpay within
5–7 working days.
7. Location Information
Location data is collected to match users with nearby service providers and track service progress.
Users can manage location permissions through their device settings.
8. Contact Us
If you have questions or concerns regarding this Privacy Policy, contact us at: